FAQs
How much are your custom cakes?
Our Custom Cakes start at $160. The final price depends on size, flavor/filling, and intricacy of design.
How far in advance should I book?
You should book as far in advance as possible to avoid disappointment. At least 30 days is preferred. Should you need to book with less than 14 days notice, please note that you may be subject to a rush fee if we are able to accommodate your request.
When do I pay for my order?
We require a $160 non-refundable Retainer Fee to secure your order and event date. For orders under $200 or orders placed with less that 14 days notice, payment in full is required. For orders over $200 and with more than 14 days notice, remaining balance is due 7 days prior to event. If payment is not received, order is subject to cancellation.
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How do I pay for my order?
Flash Sales, Ready-To-Go Desserts, and other items listed on our website can be paid for directly on our site. *Custom Cake Orders are paid for via our invoicing system.
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Do you offer delivery?
Yes we offer delivery for an additional fee. Delivery is subject to availability.
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How do I transport and care for my cake?
Always carry your cake with one hand under the cake box to support the weight of the cake. We recommend that you transport your cake on the floor of the front passenger side of your vehicle. It is imperative to transport your cake in a cool/air conditioned vehicle to prevent melting. Our cakes are decorated with real buttercream, and heat will cause it to melt. Once you reach your destination, we recommend keeping your cake in the refrigerator until approximately an hour before cutting and serving. Please allow the cake to come to room temperature before cutting and serving for optimum taste.
Once your cake has been cut, we recommend wrapping and storing any leftovers in an airtight container and placing it in the refrigerator. Cakes should be consumed within 3-5 days for freshness.
Please Note: Once you (or the person you designate) are in possession of your cake, it is no longer the responsibility of Cocoa’s Cupcakes & Co.
If you have any additional questions, please contact us!